FAQs

WHO ARE YOU GUYS?


The MEIA LUA brand was founded in Portugal, Lisbon, deriving from our founder passion for timepieces, namely mechanical timepieces.




WHY DID YOU DECIDE TO CREATE A WATCH BRAND?


My passion for watches started really early. I do recall the first time I've had the chance to admire an automatic timepiece - my grandfather's everyday watch. I still remember how I was impressed for that continuous and regular seconds hand swiping and the fact that no battery was needed. The aim for creating something different and unique, departing from some of the key inspirational elements of this industry, not neglecting its modern standards. Something I could (and would) wear and be proud of. Beautifully designed and carefully crafted. Somehow stylish and yet understated. And of course reasonably priced, and subsequently to that, more affordable for the watch lovers around the globe.




WHAT DOES MEIA LUA MEAN?


"Meia Lua" stands for "half moon" in Portuguese language.




WHAT IS YOUR KEY INSPIRATION?


As per our brand statement, we are "Pilotage" influenced and "Moonlight" inspired. Our design results from the combination of several different elements, from various ages and constellations. We are obviously also inspired by our city's landscape. Having the sea as a background, the light of "Lisboa" is commonly known and positively perceived by visitors and professionals dedicated to visual art industry, At night, when the sun goes and moon rises, the athmosphere becomes even more special.




WHY "INCEPTION" AS YOUR DEBUT MODEL NAME?


Some say there is a "watch inside a watch", taking the movie name as a proxy, which makes some sence considering "INCEPTION" dial design.​ But basically because it is where it all starts. From where we departure. And it may actually be the beginning of something special. We really think it is.




HOW DID YOU GET HERE?


We've designed every single piece of this instrument, from its logo to its hands. There is nothing copied or reused from any available supplier stocks. We also did not want to enter the "homages" game. We have negotiated and sourced all components, which are of quality and come from all over the world. All was specifically crafted for us to support "INCEPTION" production. Everything is where it is because we wanted to.




IF YOU HAD TO CHOOSE ONE, AND JUST ONE, WHICH FEATURE FROM "INCEPTION", YOUR DEBUT TIMEPIECE, WOULD YOU HIGHLIGHT?


I have to say our dial. We actually call it "The Dial". We are really proud of it. It is one of the most beautiful dials we've ever seen. And, although not in scope of this question, we would need to add its versatility.




HOW DO YOU SEE THE "MEIA LUA" BRAND EVOLVING IN THE NEXT YEARS?


We do not aspire to disrupt the watch industry as some more recent watch brands claim to actually do. We are humble to recognise that the competition is high and that there are certain players that are, as of today, unbeatable as they elaborate within a significant different level. We also know that Portugal does not have a tradition, wrist watches wise. However, we also do believe we can make some difference. We are developing in order to be able to continuously bring to life exclusive, valuable and lasting timepieces, which people will like, buy and obviously wear, in a consistent manner. At the end of the day we aim to inspire in the same way we do feel inspired.




DO YOU OFFER INTERNATIONAL SHIPPING?


We do ship overseas. We are currently offering free regular shipping for all orders received. We will ship your goods maximum 48h after order was placed. Please allow 3 days for delivery within Europe. Deliveries outside Europe will take approx. 5 days to reach out to destination. This timeframe may vary due to any constrains arising that are subject to affect negatively transportation service level agreements and subsequent times. We partner with sound courier players in the market (namely DHL Express) and have shipped watches for several countries across the globe in a successfull maner. Please check here (add link) for more information in this regard.




HOW DO YOU MANAGE VAT?


We are an European Union based company. Therefore, and considering our current sales volume, we only apply VAT to orders incoming from EU.




WHAT ABOUT CUSTOMS AND DUTIES?


For customers outside EU - please note you may be responsible for duties, fees and taxes payment as applicable in your region to be charged by local customs office or other similar authorities in case you purchase from us and once sent package will be arriving to your location. For customers within EU we don't expect any customs or duties to be arising.




WHICH PAYMENT MEANS DO YOU ACCEPT?


We currently accept payments via STRIPE - covering most debit and credit cards available in the market, such as VISA, MASTERCARD, MAESTRO, AMEX , DINERS CLUB - and PAYPAL. Payment by money transfer are also accepted. Please bear details provided during checkout. Also note, that your order will only be processed once bank transfer is confirmed and funds have reached destination account.




DO YOU ACCEPT RETURNS?


To be very honest, we do not expect you to cancel your order or return your exclusive and limited purchased items. In any case, and in case you do so, you are entitled to cancel your order and return your goods within 14 days from date of purchase. In order for you to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. This information must be provided by email or via our contact page. We will then advise you on the next steps. Once your return has been accepted, in line with our return policy, we will reimburse you no later than 14 days from the date where return good was received. You will be responsible for the cost and risk of returns. Returned items need to be made available in original packaging and in "mint" condition. Please note that we are unable to accept returns for items showing any signs of wear, even if minimal, customized or purchased in sale. Return of watch straps is not accepted.




ARE YOUR ITEMS PROTECTED BY WARRANTY?


Our items are internationally guaranteed from date of purchase and for a period of 24 months, limited against manufacture defects and malfunction in parts and components. Please note that potential damage caused by accidents, mishaps, mishandling, water exposure and normal consistent wear are not part of warranty coverage. Modifications or attempted repairs by unauthorized parties will also turn warranty null.





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